Ctrack Youth Employment Service (YES) Learnership
Duration: 12 months
How much will you earn: R5000 stipend monthly
Role Purpose:
The Service & Support Controller is responsible for coordinating and managing customer installation requests, repairs, and service queries to ensure efficient workflow and an exceptional customer experience. This role supports scheduling, case management, technician allocation, and customer communication, ensuring that all service activities are completed accurately, timeously, and in line with operational standards.
This role provides exposure to customer service, operations coordination, scheduling, and administrative management, making it well suited to a YES4Youth developmental placement
Minimum Requirements:
- Unemployed youth who have not previously participated in the Yes4Youth initiative.
- Aged between 18 and 29
- Must be a South African citizen.
- Must reside close to the workplace area
- Must not have a criminal record.
- Must be able to start employment on 1 May 2026.
- The highest qualification is to be Grade 12
- Qualifications aligned to the position would be an advantage
Duties & Responsibilities:
Installation Request & Scheduling Management
- Receive new installation requests from the New Business and Contracts Department.
- Efficiently schedule all customer requests to optimise technician time and expertise.
- Allocate all jobs to technicians timeously and appropriately.
- Consistently monitor progress of all calls logged and scheduled.
Customer Request & Query Handling
- Receive calls and/or emails from customers requesting repairs, de-installations, and re-installations.
- Attend to customer requests and proactively manage queries to resolution.
- Escalate customer issues through the correct channels when required.
- Maintain professional, empathetic, and solution-driven communication.
System Management & Administrative Accuracy
- Capture and update all necessary information accurately on internal systems.
- Ensure correct system usage when allocating work to technicians.
- Log all customer and job information accurately and timeously after every interaction.
- Process job cards, drop onto CRM, and submit to invoicing.
Technical Coordination & Control Room Liaison
- Liaise with the control room to test customer vehicles when required.
- Ensure technicians receive correct, complete job information and instructions.
Stock & Resource Control
- Maintain stock control related to installations and repairs.
- Ensure documentation and usage records are completed accurately.
Financial & Billing Support
- Check warranty details for all relevant jobs.
- Follow up with necessary departments to ensure accurate invoicing.
Developmental Focus (YES4Youth Alignment)
- Exposure to high-volume service operations and customer communication
- Development of scheduling, coordination, and administrative accuracy skills
- Ability to manage customer queries and cases using internal systems
- Growth in time management, prioritisation, and professional communication
- Practical experience within a dynamic service and support department
Qualifications (Advantageous):
- Matric / National Senior Certificate
- Studies or interest in Customer Service, Business Administration, Operations, or related fields
Skills (Advantageous):
- Strong written and verbal communication
- Excellent problem-solving and decision-making
- Professional customer service and interpersonal abilities
- High attention to detail and accuracy
- Ability to manage challenging customer interactions with professionalism
- Strong multitasking and prioritisation skills.
How to apply:
Closing Date: 23 March 2026 at 16:00