iTOO Short-Term Insurance qualification at NQF Level 5
| Reference Number | HOL260730-2 |
| Job Title | Learnership |
| Business Unit | iTOO |
| Job Family | Operations – including Claims, Policy Servicing, Underwriting and Retentions |
| Department | Talent Hub |
| Job Type Classification | Learner |
| Job Grade | B4 |
| Reporting To | Talent & Wellness Business Partner |
| Number of Positions | 16 |
| Location – Town / City | Johannesburg |
| Location – Province | Gauteng |
| Location – Country | South Africa |
The 12-Month Learnership Programme is designed to empower South Africa’s previously disadvantaged youth by providing an opportunity to gain anationally recognised Short-Term Insurance qualification at NQF Level 5.
The programme combines structured theoretical learningwith practical workplace experience, enabling learners to develop the knowledge, skills, and competencies required to build a successful career within the insurance industry. Participants will receive hands-on exposure to a professional working environment while working towards their accredited qualification.
Key responsibilities
- Process all work allocated within the required quality, accuracy, and productivity standards, contributing to the effective operation of the department and broader business objectives.
- Deliver a high standard of service to both internal and external customers in accordance with company service standards and agreed service level requirements.
- Communicate professionally and effectively with customers, colleagues, and other stakeholders, ensuring that queries and requests are responded to timeously and resolved where possible at the first point of contact.
- Adhere to company policies, procedures, compliance requirements, and industry regulations at all times.
- Develop and apply product, process, and industry knowledge through on-the-job learning, training interventions, and workplace experience.
- Collaborate effectively with team members and stakeholders to achieve departmental and organisational goals.
- Maintain high levels of professionalism, integrity, and confidentiality when handling customer and company information.
- Take ownership of personal development and successfully complete all learnership assessments, training activities, and workplace requirements.
- Perform any other duties reasonably required to support business operations and learning objectives within the scope of the learnership programme.
Required Knowledge and Experience:
- Relationship management (ability to build and maintain positive and professional working relationships with colleagues, customers, and other stakeholders).
- Self-management (demonstrates the ability to manage time effectively, organize workload).
- Communication (ability to produce clear, accurate, and professional written correspondence and documentation).
- Professionalism (demonstrates sound judgement, initiative, self-motivation, discipline, and a strong work ethic).
- Data accuracy (ability to capture, maintain, and process information accurately and efficiently).
- Writing communication (ability to produce clear, accurate, and professional written correspondence and documentation).
- Adaptability (demonstrates flexibility in response to evolving business and learning requirements).
- Approachability and Teamwork: works collaboratively with others and fosters positive working relationships.
- Positive attitude: displays enthusiasm, energy, and a proactive approach to work and learning opportunities.
- Integrity and confidentiality: handles information responsibly and maintains confidentiality while adhering to company policies and ethical standards.
Applicants must:
-
- Not be engaged in post-Matric studies or formal employment
- Not have completed any previous learnership
- Be between the ages of 18 and 30 years
- Have effective written and verbal communication skills in English
- Be a South African citizen by birth
Educational Requirements:
- Grade 12 with Mathematics
- Must have completed at least one of the following qualifications: A certificate, diploma, or degree in Cybersecurity, Digital Forensics, or a related Information Technology field; or A Drone Operations or related Drone Technology certification; or A certificate, diploma, or degree in Law; or A post-Matric qualification in any other field of study.
- May have an incomplete tertiary qualification
- Possess basic computer skills, particularly in Microsoft Excel and Microsoft Outlook
- No work experience required
How to apply:
| Closing Date | 2026/08/07 |