Citadel IT infrastructure support learnership (CPT)
As part of our transformation strategy, we offer learnerships to support skills development. Our goal is to empower unemployed youth by providing valuable work experience.
We are excited to launch the IT Infrastructure Support learnership and are seeking a suitable candidate for our Claremont location.
The program includes both theoretical learning and practical workplace experience.
Qualifications required
• Matric
• Relevant IT Courses or certification
Details
Start Date: 1 April 2025
Duration: 1 Year
Areas of responsibility may include but are not limited to
• Helpdesk – Respond to users requests for assistance and problem resolution.
• Maintains contact with users on solution and status of the resolution of problems.
• Compiles reports and check the quality of information as requested by Management for on-site equipment.
• Provide support and problem resolution for printers and other desktop peripherals or assist network administrator and Management to resolve any issues.
• Routinely check the availability and “health” of laptops, printers and other peripherals.
• Provide assistance and feedback in the roll out of IT infrastructure and development projects.
• Logs incidents, documents and maintains history records on Information Technology production problems.
• Compile and maintain an asset register of laptops and other peripherals in area or office of responsibility.
• Installation of laptops must be performed according to the provided checklists
• Initiates corrective action or carries out instructions to resolve desktops hardware and software problems.
• Performs at or above the enterprise’s Information Technology performance standards.
• Assist with software licensing compliance and report on all licensed software installations
• Ensure change control procedures are adhered to
• Ensure the image of IT Infrastructure is upheld
Preferred Experience
• Previous exposure to IT support roles, such as helpdesk or technical support.
While the above experience is preferred, these aspects will be taught to the right individual.
Competencies
• As this role requires actual and meaningful work, we require a strong work ethic and diligence.
• Be people-oriented and able to interact well with others.
• Team player with a positive attitude.
• Time and project management.
• Attention to detail and accuracy.
• Curiosity – unafraid to ask questions
How to apply:
Closing date: 11-04-2025