FNB Youth Development Learnership
- Location: Johannesburg
- Time Type: Part-time
- Job Requisition ID: R20271
Job Description:
This is a development role where you’ll gain work experience while completing a formal, registered qualification. During your employment, you’ll be responsible for delivering tasks that contribute to the business area. You’ll also be expected to fulfil all the requirements of your qualification.
Key Responsibilities:
- Identify and escalate potential risks that may increase costs.
- Demonstrate cost consciousness and awareness of personal contribution to costs.
- Increase knowledge and understanding of financial processes and adhere to required operating standards.
- Adhere to the Organization’s shared values, service standards, and Treating Customers Fairly (TCF) outcomes.
- Resolve customer dissatisfaction/complaints and take ownership of the problem.
- Collect customer feedback to improve customer service.
- Ensure product knowledge and advice are technically accurate.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Adhere to Company policies and procedures.
- Investigate innovative ways to optimize processes.
- Contribute to the alignment of business processes to customer service.
- Advise line management on potential opportunities for process and system improvements.
- Demonstrate continuous personal improvement.
- Contribute to the team by working together to achieve team goals.
- Value individual contributions and show respect for others.
- Share information and knowledge that will benefit the team.
- Respect diversity and values inclusivity.
- Identify effective activities to address own development gaps.
- Create and review your own development plan with your team leader.
- Understand which competencies and skills should be mastered to ensure personal development and performance.
The requirements for the Youth Development Learner position are as follows:
- Qualifications: A formal, registered qualification.
- Experience: Previous work experience is not a requirement, as this is a development role.
- Skills:
- Ability to identify and escalate potential risks.
- Cost consciousness.
- Understanding of financial processes.
- Adherence to organizational values, service standards, and Treating Customers Fairly outcomes.
- Problem-solving and customer service skills.
- Product knowledge.
- Process improvement skills.
- Ability to work with enhanced processes and procedures.
- Adherence to company policies and procedures.
- Innovation and creativity.
- Teamworking skills.
- Respect for diversity and inclusivity.
- Personal development skills.
How to apply:
Closing Date: September 28, 2024
Note: All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.